Next Gen DBYD Member Onboarding – Book a Support Call

If you have attended a session and would like further assistance to log in, add team members, configure the referral channel, run tests or activate your referral channel, contact your local DBYD team for further details or send an email to


Next Gen DBYD Apple and Android Apps Coming July 1

The way you access DBYD is about to change. From July 1 the old apps will be removed from the Apple and Google play store. You will be able to download the new apps which will have a stack of new features and functionality. To find out more click here.


Next Gen DBYD is Coming July 1st – We want your Feedback

Our approach to delivering this next generation service is built on collaboration with everyone in the Dial Before You Dig community – asset owners, enquirers and all related stakeholders. We want to hear your ideas! Please leave your thoughts on what’s important to you in our discussion forums.


Next Gen DBYD Referral Specification Webinar – Click here to view the webinar.

Next Gen DBYD Webinar – Click here to view the future referral service.


Media Release – Monday 13th July 2020

Deloitte and Esri Australia to deliver enhanced Dial Before You Dig service 

  Coronavirus (COVID-19)

At Dial Before You Dig we want to assure our Members and Users that we are continually monitoring and acting upon advice provided by Federal and State health agencies in respect to the COVID-19 pandemic to ensure the continuity of service and health and safety of staff and the community.


During this time of COVID-19 uncertainty, the Dial Before You Dig online referral service ( and the Help Desk (1100, Toll Free) are operating as normal.


Please note however, that individual policies of utility companies responding to COVID-19 may delay the receipt of information from an enquiry.


Always wait until you have received all necessary plans and information from affected utilities and contact them directly before you commence excavation if there is any associated delay.


Dial Before You Dig is a FREE national referral service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services we use every day.

Our Core Vision is to reduce damage to our Members’ infrastructure assets and resulting loss and harm to the community. Safety is a fundamental aspect of any excavation project and Dial Before You Dig should always be the first point of contact: The Essential First Step.

To login or register, click here for a FREE account or call toll FREE, 1100 during business hours.

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