The General Insurance Code of Practice 2014 came into effect on 1 July 2014. It sets both general standards for how insurers must deal with their clients and specific time frames for dealing with issues such as claims, complaints and information requests. Members of the Insurance Council of Australia who provide products covered by the Code must adopt these standards by 30 June 2015.
To check if your insurance company has complied or read the Code online visit the Council of Australia’s dedicated web page